Freshfield Coach Hire

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Booking Terms & Conditions Important Information

Freshfield Coaches
From the time we issue an invoice confirming your trip arrangements, a contract exists between us. This means that Freshfield Coaches have certain obligations towards you, our client - and you in return have an undertaking towards Freshfield Coaches. We have set out below in simple terms the terms of this agreement, so that everyone’s responsibilities and rights are clearly understood. We explain what happens if you wish to make a change to your trip. The terms of this Fair Trading Agreement apply to all trips operated by Freshfield Coaches. Your contract is entered into with Freshfield Coaches.

The completed booking, confirmed by the party leader and including the names of all persons travelling, must be accompanied by a deposit of £100.00 per trip. On receipt of your completed booking form we will send you an invoice stating the balance due to us and the final date for payment, which is normally three weeks before the date of travel. No further reminder is sent to you, and if the balance remains unpaid after this date, we reserve the right to cancel your trip and retain the deposit you have paid. If you book within three weeks of the departure date you must pay the full amount at the time of booking. Personal cheques cannot be accepted if booking/paying within 10 working days of departure. It is agreed by all parties that in any action arising out of or in connection with this Contract English law will govern.

Cancellation by you
We begin to incur expenditure from the time we receive your booking, and so the deposit is paid to us as a sign of your willingness to utilise the travel arrangements which we arange on your behalf. If you wish to cancel your trip you must do so in writing, and the charges you incur will depend on the date on which we receive this written notification. It is in your own interest to give us as much notice as possible, as cancellation charges incurred are on a sliding scale, as detailed:

Coach Trips
• Prior to 21 days of departure - loss of deposit only
• 21-15 days before departure - 45% or deposit if greater
• 14-7 days before date of departure - 60% or deposit if greater
• Up to 6 days before departure - 100%

Percentages shown are percentages of the total cost of your trip.

Alterations by you
The following details shows charges applicable for any changes you may make to your reservation after we have received your booking form and deposit. In all cases you must notify us in writing of your intention to make an alteration.
i) If you wish to change to another trip and providing you notify us more than 21 days prior to date of travel there will be no fee incurred, other than any additional costs for the changed trip. - Except Ticket events including Concerts, Theatres, Shows, Sporting Events etc. where no change can be made. We reserve the right to make an additional charge to cover in full any costs charged to us by our suppliers.
ii) If you change your holiday less than 21 days before the due date of departure it will be treated as a cancellation and cancellation charges will be levied as in paragraph 2.
iii) If you wish to make any other alterations to your original booking e.g.: change the pick up point, you will be charged an amendment fee of £5.00 per amendment on coach trip. We reserve the right to make additional charges to cover in full any costs charged to us by our suppliers.

Atlerations by us
It is unlikely that we will have to make any changes to your rip, but we do plan the travel many months in advance, and sometimes we may need to make changes. Most of these changes however are quite minor, but where they are significant we will inform you as soon as is reasonably possible if there is time before your departure. If a MAJOR change becomes necessary we will inform you as soon as reasonably possible if there is time before your departure. You then have the choice of:
i) Accepting the changed arrangements notified to you
ii) Purchasing another available trip from us

Our responsibility to you
We accept responsibility for ensuring that all components of your trip as described in this brochure are supplied to you to a reasonable standard. If any part is not provided in the advertised manner we will pay you reasonable compensation unless the non-provision was due to circumstances which we could not predict and which were beyond our control such as adverse weather conditions, road or traffic conditions or other such conditions amounting to Force Majeure.

Travel delays and disputes
Compensation will not be payable for any aspect of your holiday trip by matters over which we have no control, such as weather conditions, industrial disputes floods, civil disturbances, coach mechanical problems, lack of coach facilities etc. In the unlikely event of a delay due to mechanical failure of one of our coaches, we undertake to do out utmost to arrange an alternative vehicle as quickly as possible. We make every effort to operate coaches of an excellent standard but can not accept claims from passengers on the basis of an inferior vehicle being used as a relief or replacement in an emergency, or any coach features being in-operable. We cannot accept responsibility for delays in arriving at the destination, unless it is our proven or gross negligence.

In the unlikely event that you should wish to complain about any aspect of your trip, you must notify our driver immediately in order that he/she has the opportunity to resolve the problem quickly and to your satisfaction. If you still have reason to be dissatisfied upon completion of your trip you should write within 28 days of your return to the Customer Services Department, Freshfield Coaches, setting out details of your complaint and quoting your booking reference number. Because of the difficulties involved in looking into a problem too long after the event we will not consider, nor accept, any liability for any complaint unless it is notified to us within the time stated above or reported to our driver at the time. Some telephone conversations may be recorded.

Passengers with Health concerns
Our tris may not be suitable for people with certain disabilities or medical conditions. If you have a disability coaches can be difficult to get on and of. Should any member of your party suffer from any disability, medical condition or require special needs that may affect their trip or that of others you must provide full details at the time you book the trip, including any specific requirements that person has. Additionally, at the time you book the trip you must provide written confirmation that all assistance the disabled person requires will be provided by you.
Please be aware that no outside assistance is available.
Please Note: If you wish to take a folding wheelchair, you must notify us in advance. Due to space restrictions battery driven, or electric wheelchairs or vehicles cannot be carried on coaches.

Smoking policy

Special Requests
We cannot accept any reservation which is made conditional upon a Special Request being satisfied. Requests cannot be guaranteed and do not form part of a contract between us.

Departure Points
All departure points are agreed at the time of booking between Freshfield Coaches and your party leader. We reserve the right to offer you an alternative departure point should operational circumstances ever deem this necessary.

When you book with us you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time. In the event of any client behaving in such a way as is likely, (in our reasonable opinion or the reasonable opinion of any person in authority), to cause offence, danger, damage, discomfort or distress to others we reserve the right to terminate that person’s travel arrangements. In this situation we will not be liable to complete your travel arrangements, and will not pay you, nor be liable for any refund, compensation or any other costs you have to pay.






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0161 477 0652 - Freshfields Coaches

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